Who Is Erika, the Virtual Treatment Coordinator?

Patients may occasionally ask, “Who is Erika?” That’s completely normal.

Erika is your Virtual Treatment Coordinator, working directly with your practice. She is not a replacement for your team, but an extension of it.

How Codent introduces Erika to patients:

“Hi, my name is Erika. I’m a Treatment Coordinator helping support the team at [Practice Name]. I’m here to answer any questions and help you move forward with your recommended treatment.”

How your team can explain Erika if patients ask:

“Erika is part of our extended care team. She helps us follow up with patients so nothing falls through the cracks. If you need anything scheduled or changed, we’re happy to help you here in the office.”

If a patient asks to speak directly with Erika, you can reassure them that:

• Erika works for your office manager or doctor

• Your in-office team can assist with scheduling and next steps right away
  

This keeps the experience transparent, professional, and comfortable for patients.